GENERAL DECOR ITEMS
Lead time and shipping varies depending on the product. Information will be specified in each product description. Please note, changes to an address cannot be made after 24 hours of order receipt. Once your order has shipped, we cannot make changes to the order.
Our team works hard to update our site often to reflect the most accurate stock and estimated shipping timeframes. Changes to an estimated shipping time frame attributed to a delay in production may occur and are subject to change. Our team will notify you of any changes to the item(s) in your order and ship any available items. Furniture and artwork orders cannot be canceled due to a backorder. Once an order is created, it is sent to the manufacturer. A cancellation cannot be processed once the manufacturer has confirmed the order.
CANDLES, DIFFUSERS, SPRAYS, BODY PRODUCTS, HANDMADE ITEMS
We strive to have all in stock items shipped as quickly as possible. Certain products are made to order and will ship within 5-7 business days. Carrier tracking information will be provided once shipped. Transit times vary depending on product and location. Once shipped you should expect your order to arrive in 2-7 business days. Local delivery can also be arranged for bulk orders in the Omaha metro area.
PILLOWS + BLANKETS
We strive to have all in stock items shipped as quickly as possible. Certain products are made to order and will ship within 5-7 business days. Carrier tracking information will be provided once shipped. Transit times vary depending on product and location. Once shipped you should expect your order to arrive in 2-7 business days.
ARTWORK + PRINTS
Our artwork is custom, made-to-order. Please allow 2-8 weeks from our vendors for fulfillment and delivery, unless otherwise specified on the product page. Due to the custom nature of our pieces, all artwork sales are final.
Most lighting, subject to availability, should ship between 2-3 weeks from the date of your order, unless otherwise specified on the product page. Please allow another week for delivery.
GENERAL RETURN POLICY
Our team has handmade or selected these products because we love them, but we understand that you may need to make a return.
Refunds are available up to 30 days following your purchase. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Several types of goods are exempt from being returned, including candles, body products (lip balm, sprays, solid scent, roll-ons, soap, hand sanitizer), custom order prints, textiles or furniture.
To complete your return, we require a receipt or proof of purchase.
There are certain situations where only partial refunds are granted (if applicable)
- Items with obvious signs of use
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error
- Any item that is returned more than 30 days after delivery
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
LATE OR MISSING REFUNDS
If you haven’t received a refund yet, first check your bank account again.Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at email@example.com.
Only regular priced items may be refunded, unfortunately all sale items cannot be refunded and are final sale. These items are denoted by .99 in the price.
We only replace items if they are defective or damaged. If you need to exchange it for the same item, reach out to our Nomad Guides by email at firstname.lastname@example.org and send your item to: Nomad Home Co, 9001 Arbor Street #112, Omaha NE 68124, United States.
To return your product, you should mail your product to: NOMAD Home Co, 9001 Arbor Street #112, Omaha NE 68124, United States
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. Depending on where you live, the time it may take for your exchanged product to reach you, may vary. If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
DAMAGED OR DEFECTIVE ITEMS
Damages to the merchandise while in transit, or defects in manufacturing are rare, but occasionally do happen. Should your piece arrive with a defect or damage we will do our very best to have a replacement shipped out to you as soon as possible. Please fully inspect your furniture at the time of delivery and note any damage or defect to our customer experience team within 48 hours of receipt, so that we may file a claim and include in your delivery documents. If you refuse your furniture, artwork, or lighting delivery due to damage or manufacturing defect, the piece will be brought back to the local delivery terminal. We will then review and evaluate the condition of the piece. Please note, the claims process for damaged furniture, artwork, and lighting takes 3-4 weeks to finalize and issue a replacement. Our team will work hard to have a replacement issued and shipped as soon as possible. Furniture that is refused due to non-damage or defect related feedback will be will be issued store credit as a refund less the original handling fee charges and a 20% restocking fee.